bank of the philippine islands

BPI Trade password problem finally solved

After more than 2 weeks of waiting and rambling about BPI call center’s ineffiency in handling customer calls, my BPI Trade password problem was finally solved today.

A few minutes ago, I called BPI’s Customer Support Hotline at 89-100 and, unlike my previous attempts, instantly got connected without hearing that “All circuits are busy now” message.

Read More

BPI Call Center undermanned or plain lazy?

Almost a week after I posted my BPI Trade password problem, I still have not solved it because it looks like no one’s around at the BPI Call Center.

On October 9, I made a gazillion calls to BPI’s customer support number 89-100 or 891-0000 but the only response I got was “All circuits are busy now. Please try again later.”

Read More